Terms & Conditions

Welcome to primafarmfoods.com

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website www.primafarmfoods.com (the "Service") operated by Prima Farm Foods Pvt Ltd ("us", "we", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Use of the Website

• You must be at least 13 years old to use this website.
• You agree not to use the website for any unlawful purpose or in any way that may harm the website or others.

2. Products and Services

• All products and services listed on the website are subject to availability.
• We reserve the right to modify, discontinue, or replace any product/service without prior notice.

3. Pricing and Payments

• All prices are listed in Rupees and are inclusive/exclusive of applicable taxes.
• We accept payment via Credit Card, Debit Card, Net Banking, UPI, Wallets, etc.
• We reserve the right to change pricing at any time without prior notice.

4. Orders and Shipping

• Orders will be processed as per Order Value. It could be Prepaid or Cash on Delivery depending upon the order value.
• Estimated delivery times are mentioned on the product page and may vary depending on your location.
• We are not responsible for delays caused by Force Majeure Events.

5. Cancellation, Return & Refund Policy

• You can cancel orders before the orders are processed as per defined guidelines.
• Return/exchange is allowed only for defective/damaged/wrong products. Returns must be requested within 24 hours of delivery.
• Refunds will be processed within 48 business hours after receiving the returned item.

6. Intellectual Property

• All content on this website including logos, text, images, graphics, and software are the property of Prima Farm Foods Pvt Ltd and protected by copyright laws.
• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account and password.
• We reserve the right to suspend or terminate accounts at our discretion.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Governing Law

These terms shall be governed and construed in accordance with the laws of Odisha/India, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Prima Farm Foods Pvt Ltd
Phone: +91 9078710590
Email: primafarmfoods@gmail.com
Address: 246, Mancheswar, Sector A, Zone B, Bhubaneswar - 751010